DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country
To fill the position of Relationship Officer, Personal Banking, we are presently looking for competent candidates. The chosen applicant will be in charge of client counseling, business development, financial investment advice, customer satisfaction, client retention, and customer acquisition through sales activities.
Position: Relationship Officer – Personal Banking
Organisation: DCB Commercial Bank Plc
Reference No.: DCB/RB/ROPB-08/2025
Location: Dar es Salaam
Deadline: 28 August 2025
Key Responsibilities:
- Promote & sell bank products (focus on deposits, savings & current accounts).
- Acquire new customers through leads, referrals & cold calls.
- Advise clients on financial solutions based on needs.
- Conduct marketing activities & cross-sell products.
- Ensure compliance with KYC & account opening policies.
- Screen loan applications & prepare documents per policy.
- Conduct pre/post loan monitoring visits.
- Achieve disbursement & deposit targets.
- Maintain strong customer relationships & service quality.
- Submit daily/weekly/monthly activity & performance reports.
- Bachelor’s degree from a recognised institution.
- 3+ years’ experience in sales/client management in financial institutions.
- Knowledge of banking products, services & regulations.
- Familiar with Dar es Salaam personal banking sector.
- Strong sales & negotiation skills.
- Customer-focused with excellent communication skills.
Email application, CV, certificates & 3 referees to: recruitment@dcb.co.tz
Subject Line: DCB/RB/ROPB-08/2025
Deadline: 28 August 2025. Hard copy applications not accepted.