Mogo Credit Tanzania announces a Debt Collection and Telesales Manager vacancy for 2025! Explore job details, requirements, and how to apply today.
Debt Collection and Telesales Manager – Full-Time
Location: Dar es Salaam, Tanzania
About Us
Mogo Credit Tanzania, part of the global Eleving Group (15+ countries, 3 continents), is launching to provide vehicle, smartphone, and logbook financing. We are hiring a Debt Collection and Telesales Manager to lead our recovery and telesales teams, driving performance and growth in a new market.
Key Responsibilities:
- Develop and oversee debt collection strategies to maximize recoveries.
- Manage call centre operations and ensure compliance with regulations.
- Lead, train, and mentor collection officers and telesales agents.
- Track and analyze KPIs, ensuring high performance and efficiency.
- Improve telesales scripts, pitches, and cross-selling strategies.
- Set targets, monitor performance, and provide regular feedback.
- Collaborate with senior management to align strategies with company goals.
- Prepare regular reports on collections, sales, and overall performance.
- Bachelor’s degree in Business, Finance, Marketing, or related field (Master’s is an advantage).
- 5+ years’ proven experience in debt collection and telesales management (financial/microfinance sector preferred).
- Strong knowledge of debt recovery regulations and telesales practices.
- Excellent leadership, negotiation, and problem-solving skills.
- Proficiency in CRM systems, MS Office, and data analysis.
- Strong communication skills in English and Swahili.
- Clear goals, fast results, and recognition for achievements.
- Attractive performance bonuses and rewards.
- A collaborative, high-growth work culture.
- Career development with a global fintech company.