Relationship Manager Projects and Partnership September 2025 To lead the design, development, and continuous improvement of MSME financial products and services that respond to client needs, with a strong focus on digital finance, customer-centric innovation, and climate/ESG-responsive solutions. This role will also support the digital transformation of MSME offerings through mobile and agency banking channels.
Responsibilities:
- Conduct client and market needs assessments to identify product gaps.
- Design inclusive, sustainable MSME loan and savings products (e.g., water harvesting loans, youth & women-tailored credit, green agriculture products).
- Develop product manuals, pricing strategies, and delivery procedures.
- Pilot and scale new products, including client feedback loops and review cycles.
- Collaborate with ICT/digital teams to digitize MSME loan processes and onboarding.
- Lead integration of MSME products into mobile banking, agency banking, and USSD platforms.
- Monitor usage of digital channels by MSME clients and recommend improvements.
- Provide training to field staff on digital tools and mobile loan disbursement/repayment options.
- Design tools to collect and analyze client feedback on product performance.
- Organize regular focus groups, surveys, and satisfaction assessments with MSMEs.
- Use feedback to adapt and iterate product features and delivery methods.
- Collaborate with internal and external stakeholders to embed ESG standards into MSME products.
- Identify opportunities for climate-resilient financing, such as solar-powered irrigation, water conservation, or clean cooking solutions.
- Develop environmental and social risk screening tools for MSME loans.
- Explore green finance partnerships and donor-backed instruments to support ESG-aligned MSMEs.
- Liaise with technical partners (e.g., NGOs, fintechs, agritech firms) to co-develop products.
- Coordinate training and workshops for staff and MSME clients on digital and ESG products.
- Support communication materials and financial literacy tools for new product rollouts.
- Maintain a dashboard of product performance metrics (uptake, repayment, digital usage).
- Prepare product development reports for senior management and donor partners.
- Track KPIs related to digital channel growth, product sustainability, and climate/ESG impact.
- Bachelor’s degree in business, Finance, ICT, Economics, or related field (Master’s is an asset)
- Minimum 3 years of experience in product development, digital finance, or MSME banking
- Knowledge of ESG/climate finance trends and green lending practices
- Experience working with mobile money, fintech platforms, or agency banking models
- Strong analytical, research, and problem-solving skills
- Client-centric mindset and ability to work in cross-functional teams
- Excellent communication (written and oral) in English and [French/Kirundi, as applicable]
To submit your application, please follow the link provided below. https://careers.crdbbank.co.tz/jobs