We are looking to hire a Credit Controller to join Rentokil Initial in Dar es Salaam, Tanzania. This role is crucial for managing debt collection, maintaining accurate financial records, and ensuring timely resolution of customer queries. The company is a global services provider specializing in pest control, hygiene, and interior space enhancement.
Responsibilities:
To apply:
careers.rentokil-initial.com
Responsibilities:
- Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
- Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time.
- Complete all required actions of the Dunning Process timely
- Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
- Anticipate developments, and identify accounts that may require special attention and flag them early
- Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
- Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
- Maintain accurate individual records and performance statistics for the debtors in your portfolio
- Obtain sufficient information to assess the risk of new and existing customers
- Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
- Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
- Provide accurate advice on debt management, queries, VAT issues etc
- Involvement in the reconciliations analysis of ledger accounts and invoicing history
- Liaise with invoicing team on Credit Control queries for prompt resolution
- Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
- Undertake ad-hoc responsibilities as required
- A diploma or degree qualification in any business course
- A good grasp of the Company's services
- At least one year experience as a Credit Controller
- Strong orientation/connection with the values of service, relationships and teamwork and Customer!
- Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
- Negotiation skills
- Coaching skills
- Client service orientation
- High energy level / self motivated /Teamplayer / collaborative / initiative / innovative / persuasive
- High integrity / disciplined / structured / determined / tenacious
- Inspirational
- Well developed communication skills (written / verbal / non-verbal)
- Ability to form high level customer relationships
- Planning and organizing / work management
- Computer literacy -( MS word, Google, Excel and Internet)
- Numeric and Presentation skills
- Self-drive and initiative in current role
To apply:
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