Skill UP Advisory Tanzania: IT Support Manager

Enriq

Administrator
Staff member
Skill UP Advisory Tanzania announces a IT Support Manager vacancy for 2025! Explore job details, requirements, and how to apply today.

Position: IT Support Manager
Location: Dar es Salaam, Tanzania
Job Type: Full Time
Reports to: Managing Director
Deadline: 24 August 2025

Role Overview:
Oversee ERP support projects under SLAs and ASM, manage support teams, and ensure effective service delivery for local and international clients.

Key Duties:
  • Lead & motivate IT support team.
  • Ensure SLA compliance for ERP contracts.
  • Manage ERP support projects locally & internationally.
  • Analyze issues & recommend improvements.
  • Prepare performance reports for clients.
  • Act as main contact for customer support.
  • Ensure data security & regulatory compliance.
  • Participate in tender processes.
Qualifications:
  • Bachelor’s in IT/Computer Science or related.
  • 3+ years ERP implementation & support experience.
  • 2+ years as IT Support Manager/Account Manager.
  • Knowledge of ERP (EPICOR, SAP, etc.).
  • System development/customization is a plus.
  • Strong communication & problem-solving skills.
  • Ability to manage multiple projects & travel abroad.
How to Apply:
Email CV to recruitment@skillupadvisory.co.tz
Subject:
IT Support Manager Application

Applications reviewed on rolling basis; early submission encouraged. Only shortlisted candidates will be contacted.
 
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